Refund & Cancellation Policy

Cancelling an order

• You can cancelany order yourself, free of charge, any time before it is marked “Packed” — visible from your order detail page. Once packing has started, you will need to contact us directly and we will do our best to help, but cancellation is not guaranteed at that point.
• We can cancel an order at any stage — for example, if an item turns out to be out of stock, we cannot confirm your delivery location, or payment cannot be verified. We will always tell you why.
• Cancelling an order restores the item(s) to stock and, if applicable, releases any coupon redemption you used back to the pool.

Refunds

We do not use a payment gateway, so refunds are not automatic and are handled by our team directly:

• Cash on Delivery orders: if cancelled before delivery, there is nothing to refund — you simply are not charged.
• UPI orders: if your order is cancelled after payment was made, we process the refund manually to the UPI ID you paid from, typically within 5–7 business days. We will confirm with you once it is sent.

Damaged, incorrect, or missing items

If something arrives damaged, wrong, or incomplete, contact us within 48 hours of delivery through our Contact page or WhatsApp, with a photo where possible. A return is not automatic just because you’ve reported an issue — our team reviews each request and will tell you whether it is approved, and whether we’re offering a replacement or a refund, before anything is sent back or refunded.

Non-returnable items

Because of the nature of gifting products, items that have been personalized (custom gift messages) or specially wrapped at your request are not eligible for return once delivered, unless they arrived damaged or defective.

How to request a cancellation or refund

For orders still eligible for self-cancellation, use the “Cancel Order” button on your order detail page. For anything else, reach us through our Contact page or the WhatsApp button, with your order number handy.